How can I get in touch with customer service? If you have any questions or queries about your order or ordering that aren’t answered by the information on this page please let us know via our contact form or by sending an email to firstname.lastname@example.org.
I need to change my address and/or name. Please email us at email@example.com. We’ll make the change as quickly as possible. Please Note: Wilder Quarterly is not responsible for subscription issues mailed to old addresses if we have not been notified of the change in time for the new issue release.
Can my subscription start with issue X instead of the current one? We’d like to be able to do that, but we currently can't accommodate custom subscriptions. You can always buy a back issue and then buy a new subscription.
When will my order ship out? Most orders of in-stock merchandise ship out 2-3 business days after you place your order, although sometimes it might take longer.
For US Orders: Standard shipping uses a variety of carriers and typically takes 3-9 business days for delivery. If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service.
For International Orders: Standard shipping usually takes 2-5 weeks for delivery, PLEASE NOTE: these orders may sometimes take longer due to delays in customs. International and military orders may experience delays in shipping due to inbound and outbound processing.
Can I cancel my subscription and receive a refund for the un-sent issues? Yes, we can accommodate subscription cancellations. There will be a $10 cancellation fee for all cancelled subscriptions. Please note that, if a new issue has already gone to print but has not yet been received, that issue may not be cancelled. Please e-mail firstname.lastname@example.org for more details.
Is your site secure? Your ecommerce transactions occur within Shopify, and your payment processing is handled by PayPal or Google Checkout, both using industry-standard SSL encryption. For more on PayPal security, click here. For more on Google Checkout security, click here. If you have questions about secure commerce, please contact customer service via email@example.com .
What forms of payment do you accept? All prices are in US Dollars. We accept Visa, Mastercard, American Express, Discover, PayPal & Google Checkout. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
What is the “card verification number”? If you’re paying with Visa, Mastercard or Discover, you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. For American Express, it’s the four digits on the front of the card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.
There seems to be an issue with my credit card, but I don’t think there’s a problem with it. What’s going on? Your card might be declined for various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account. If trouble persists, please firstname.lastname@example.org .
Is my personal information kept private? We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we, or the courier delivering your package, need to contact you with a question about your order. If you signed up for marketing, you may receive emails from us in the future for events, discounts, and new products.
Can I change or cancel my order after it is placed? We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we cannot guarantee the ability to change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order.
Can I return or exchange an item I’ve purchased? No, sorry. We do not return books.
Still have questions? Email us at email@example.com and we'll help you solve it.